Clinic update for our patients 

COVID - Safety information for our patients.

It will look and feel a little different, but rest assured, we still have our same fun smiles and our same gentle hearts underneath (even though we may be a little covered up)! We have made a number of changes to “COVID-proof” your dental home!
  • Sneeze guards at our reception desk
  • All toys, magazines, plants, water/coffee station, etc removed from our reception area
  • Limited seating at reception area
  • New Check in station at entrance
  • Each individual operatory sectioned off to keep each patient isolated
  • Hospital-grade air filtration units installed to scrub the air clean 21 times an hour in each operatory
  • Double the suction power at each operatory with an upgrade to our centralized vacuum
  • Enhanced disinfection protocols on all surfaces throughout the office and the building
  • Monitoring of all team members and continuing responsible hand hygiene practices

We are having to keep the clinic cooler than usual and cannot offer blankets, we are very concerned about your comfort so, PLEASE DRESS WARMLY and bring your own blanket just in case.

What your experience will be like...

  1. We will be asking you screening questions prior to scheduling and again on the day of your appointment before you enter the office. If you are experiencing any of the following symptoms, we politely ask that you reschedule for the safety of other patients and our team:
    • Fever > 38°C, cough, sore throat, shortness of breath, flu-like symptoms, or runny nose?
    • Close personal contact with any suspected COVID-19 cases and/or any travel outside of Canada in the past 2 weeks?
  2. When you arrive, please stay in the car or the lobby and let us know. We will call or text you when we are ready for you to come up to the clinic.
  3. Our front door will be locked (sorry!) in order to regulate the number of patients in the clinic at any one time.
  4. Once we let you in, we will have you use hand sanitizer (available at the entrance and throughout the office) and put on the mask provided (we encourage you to come with your own mask)…..then we will check your temperature using a non-touch infrared thermometer, as well as check your blood oxygen saturation level using a pulse oximeter on your finger (COVID symptoms may include lower blood oxygen levels due to lung inflammation).
  5. If you need to use the bathroom, now is a good time!
  6. We will then guide you directly to the operatory.
  7. Prior to any procedures, we will have you rinse with 1% hydrogen peroxide rinse for 60 seconds.
  8. After your procedure, we encourage you to use hand sanitizer again and put on your mask before you leave.
  9. We will be transitioning to digital forms to avoid handling of papers and will also take preference to accepting payments via phone or email (touchless payments are still available if needed).

Office Renovations

Please watch this video about how we are managing the aerosols and air flow in the clinic. You will be able to see the major changes we have made to the clinical space to ensure your safety and the reasons why we did this.

Fogging The Office Daily

To care for our patients and staff we are fogging the office daily. We use Hypochlorous acid (HOCI). HOCI is non-toxic and highly effective. One of the many new office protocols to keep you safe.

Journey of the Mask

As with many new protocols all of our team needed to be fit tested for masks. Watch our video and find out how its done, including the custom mask frame! 

Safety above all...

At the Marshall Clinic, since the onset of the COVID-19, our team has been working around the clock to develop and implement new procedures to keep you and our team safe.

We want you to know exactly what you can expect. You will be given hand sanitizer as you enter the office, then you will have your temperature taken, and we will check your oxygen levels. Then one of our team members will escort you back into the clinic. If you need to have a seat we have properly distanced seating in our waiting room. To see what the new entry and exit process looks like, please see our Patient Protocol video [click here].

Team members will also be wearing extra PPE (for aerosol generating procedures) and will be making sure you feel safe and comfortable throughout your visit. In addition, we’ve installed new air purification units and enclosed each operatory so we can safely manage potentially risky aerosols [to learn more about aerosols please see our video [click here]. We have also increased the frequency of our cleaning and sanitization measures and implemented new technologies like fogging to disinfect touchpoints.

When you come in for your next appointment, know the safety of our patients and team will always be our number one priority.

Dr. Bruce Marshall & Dr. Matthew Choi

Schedule an appointment

Have a question, like to book an appointment? Get in touch. We’d love to hear from you!

Hello patients and friends of The Marshall Clinic,

We at the Marshall Clinic are committed to staying current with precautions around the latest COVID-19 developments. As the situation continues to evolve, our utmost priority remains everyone’s health and well-being.

As many of you have already heard, one of the attendants at the Pacific Dental Conference tested positive for COVID-19. It was reported that the person was on the exhibition floor at the Vancouver Convention Centre on Friday March 6th between 2 to 4pm. Public Health Officials have completed a risk assessment and concluded that the risk to participants is extremely low. From Vancouver Coastal Health, the recommendation thus far has been “As long as participants of the conference remain healthy and do not develop symptoms, there is no need to self-isolate and they should continue with their usual daily activities.”

Several of our team members were in attendance in the dental conference but were, during the time specified, in a separate part of the building attending lectures. We subsequently left the building without visiting the exhibition floor. At this time, we are glad to announce that no one on our team have exhibited the slightest of any symptoms. To ensure the safety of our team and patients we are having team members monitor their temperature daily and to stay home if symptoms develop.

We feel that it is important to reiterate our commitment with our actions thus far:We continue to follow and exceed the stringent sterilization guidelines and protocols from the College of Dental Surgeons of BC and Vancouver Coastal Health.We continue to screen patients on health changes based on the latest public health guidelines and will reschedule appointments without hesitation if either party feels uncertain (unless emergency dental care is deemed necessary by the patient).  Any patients with symptoms will be asked to reschedule and contact health authorities by calling 811. Any team members that exhibit symptoms will be asked to stay home.

For further information (resources):
Patient triage flow chart (BC Dental Association) – last updated Mar 13, 2020
Information for patients who are in self-isolation
BC Centre of Disease Control
Government of Canada – Public Health Service – updates

We wish everyone health and safety during these uncertain times. Please feel free to contact us if you have any questions or concerns.

Best regards,

Dr. Bruce Marshall & Dr. Matthew Choi

If ANY of the following apply to you, please phone to reschedule your appointment:

•    Fever, cough, sneezing or difficulty breathing (with or without pneumonia) AND
•    Travelled outside Canada within 14 days OR
•    Close contact with a confirmed or probable case of Coronavirus OR
•    Close contact with someone who was ill and had travelled outside of Canada within 14 days 

If you require emergency dental care, please inform us.
Thank You for Your Understanding and Cooperation.

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